At FeelGoodShops.com, we prioritize providing a seamless and reliable shopping experience while ensuring the safety and satisfaction of our customers. This Shipping and Delivery Policy outlines important details regarding shipping methods, delivery timeframes, age verification, identity verification, optional package insurance, and package tracking.
Shipping Methods: We utilize reputable shipping carriers to ensure efficient and secure delivery of your orders. The specific shipping methods available may vary based on your location and the items being shipped.
Order Processing Time: Once your order is successfully placed and payment is confirmed, we will begin processing it promptly. Order processing typically takes 1-2 business days. Please note that during peak seasons or promotional periods, there may be slight delays in processing times.
Age Verification and Identity Verification: Ensuring the safety and compliance with legal requirements is our top priority. We implement strict age verification measures to confirm that all customers are 21 years of age or older. Additionally, identity verification may be conducted to prevent fraudulent activities and ensure the security of our customers and the integrity of our business.
Shipping Timeframes: Shipping timeframes are estimated based on the shipping carrier’s delivery schedules and your location. The estimated delivery time will be provided during the checkout process, and it is important to note that it may vary depending on factors beyond our control, such as weather conditions or unforeseen circumstances during transit.
Shipping Destinations: We offer shipping to valid addresses within the designated regions or countries specified on our website. If you have any concerns about shipping availability to your location, please contact our customer support team for assistance before placing your order.
Shipping Costs: Shipping costs will be calculated based on factors such as the destination, weight, and dimensions of the package. The applicable shipping charges will be displayed during the checkout process for your review before completing the order.
Optional Package Insurance and Package Tracking: We offer optional package insurance and package tracking services through our third-party provider, Route. You can choose to add package insurance during the checkout process to protect your order against loss, theft, or damage. Package tracking allows you to monitor the progress of your shipment and get real-time updates on its delivery status. These services provide added peace of mind and convenience for our customers.
Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its delivery status.
Delivery Attempts and Receiving Orders: The shipping carrier will attempt delivery to the address provided during checkout. It is essential to ensure that the provided address is accurate and accessible during the expected delivery timeframe. If delivery is unsuccessful, the carrier may make additional attempts or leave a notification for alternative arrangements, such as pick-up from a local facility.
International Shipping: For international shipments, please note that customs duties, taxes, or other fees may apply upon entry into the destination country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for details on any potential additional costs before placing an order.
Damaged or Lost Shipments: In the unfortunate event that your order arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with you to initiate a claim with the shipping carrier and assist in finding a satisfactory resolution.
Returns and Exchanges: For information on returns, exchanges, and our general policies regarding damaged or incorrect items, please refer to our dedicated Return Policy page on our website.
Please note that this Shipping and Delivery Policy is subject to change at any time without prior notice. It is recommended to review this policy periodically or before making a purchase to stay informed.
At FeelGoodShops.com, we strive to provide a positive shopping experience for our customers. This Returns and Exchange Policy outlines our guidelines regarding returns, exchanges, and emphasizes that all sales are final.
All Sales Are Final: Due to the nature of our products, all sales are final. We cannot accept returns or exchanges for items once they have been purchased, except in cases where the product is defective or damaged upon arrival.
Defective or Damaged Items: In the event that you receive a defective or damaged item, please contact our customer support team within 48 hours of receiving your order. We may require photo evidence or other documentation to assess the issue. Once the defect or damage is verified, we will work with you to find a satisfactory resolution, which may include a replacement or store credit.
Incorrect Items: If you receive an incorrect item in your order, please notify us within 48 hours of receiving the shipment. We may require you to provide photo evidence or other documentation to confirm the error. Once verified, we will arrange for the correct item to be sent to you, or we may offer a store credit as an alternative solution.
Refunds and Cancellations: As mentioned earlier, all sales are final. Therefore, refunds and order cancellations are generally not available. However, if there are exceptional circumstances, please reach out to our customer support team, and we will do our best to assist you.
Optional Package Insurance: We offer optional package insurance through our third-party provider, Route. This insurance provides coverage for lost, stolen, or damaged packages during transit. You will have the option to add package insurance to your order during the checkout process. Please review the terms and conditions of the insurance policy for more information on coverage and claims.
Package Tracking: We provide package tracking services through our third-party provider, Route. Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your shipment. Please note that tracking updates may vary based on the shipping carrier’s system and may not be real-time.
Please note that this Returns and Exchange Policy is subject to change at any time without prior notice. It is recommended to review this policy periodically or before making a purchase to stay informed about any updates or modifications.
If you have any questions or require further assistance regarding our returns and exchange processes, please don’t hesitate to reach out to our customer support team.
Please note that the information provided in this FAQ is subject to the policies and guidelines outlined on our website. For any further questions or assistance, please don’t hesitate to contact our customer support team.
Yes, all sales are final. We do not accept returns or exchanges, except in cases where the product is defective or damaged upon arrival. Please see our Returns and Exchange Policy for more details.
Age verification and identity verification are mandatory to ensure that all customers are 21+. During the checkout process, you will be required to upload a valid government-issued ID. We also use a third-party identity verification service to confirm that the name on the ID matches the name on the order. Proof of Age will also be required upon delivery.
If you receive a defective or damaged item, please contact our customer support team within 48 hours of receiving your order. We may require photo evidence or other documentation to assess the issue. Once verified, we will work with you to find a satisfactory resolution, such as a replacement or store credit.
If you receive an incorrect item in your order, please notify us within 48 hours of receiving the shipment. We may request photo evidence or other documentation to confirm the error. Once verified, we will arrange for the correct item to be sent to you, or we may offer a store credit as an alternative solution.
As stated in our Returns and Exchange Policy, all sales are final, and refunds or cancellations are generally not available. However, if there are exceptional circumstances, please contact our customer support team, and we will do our best to assist you.
Yes, we offer optional package insurance through our third-party provider, Route. This insurance provides coverage for lost, stolen, or damaged packages during transit. You can add package insurance to your order during the checkout process. Please review the insurance policy’s terms and conditions for more information on coverage and claims.
We provide package tracking services through our third-party provider, Route. Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your shipment. Please note that tracking updates may vary based on the shipping carrier’s system and may not be real-time.
