At FeelGoodShops.com, we strive to provide a positive shopping experience for our customers. This Returns and Exchange Policy outlines our guidelines regarding returns, exchanges, and emphasizes that all sales are final.
All Sales Are Final: Due to the nature of our products, all sales are final. We cannot accept returns or exchanges for items once they have been purchased, except in cases where the product is defective or damaged upon arrival.
Defective or Damaged Items: In the event that you receive a defective or damaged item, please contact our customer support team within 48 hours of receiving your order. We may require photo evidence or other documentation to assess the issue. Once the defect or damage is verified, we will work with you to find a satisfactory resolution, which may include a replacement or store credit.
Incorrect Items: If you receive an incorrect item in your order, please notify us within 48 hours of receiving the shipment. We may require you to provide photo evidence or other documentation to confirm the error. Once verified, we will arrange for the correct item to be sent to you, or we may offer a store credit as an alternative solution.
Refunds and Cancellations: As mentioned earlier, all sales are final. Therefore, refunds and order cancellations are generally not available. However, if there are exceptional circumstances, please reach out to our customer support team, and we will do our best to assist you.
Optional Package Insurance: We offer optional package insurance through our third-party provider, Route. This insurance provides coverage for lost, stolen, or damaged packages during transit. You will have the option to add package insurance to your order during the checkout process. Please review the terms and conditions of the insurance policy for more information on coverage and claims.
Package Tracking: We provide package tracking services through our third-party provider, Route. Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your shipment. Please note that tracking updates may vary based on the shipping carrier’s system and may not be real-time.
Please note that this Returns and Exchange Policy is subject to change at any time without prior notice. It is recommended to review this policy periodically or before making a purchase to stay informed about any updates or modifications.
If you have any questions or require further assistance regarding our returns and exchange processes, please don’t hesitate to reach out to our customer support team.